Refund Policy of Dough Maestro's Pizzeria
At Dough Maestro's Pizzeria, customer satisfaction is at the heart of our service. Our refund policy ensures that our customers can order with confidence and have peace of mind when doing business with us. Please read the following terms carefully to understand our policies and practices regarding your purchase and how we will treat it.
Cancellation Policy
Orders can be cancelled before they are dispatched for delivery. If you wish to cancel your order, please contact us at slicebreaddaily.sbs or call +39 06 4890 7934 immediately. Assuming the order has not been dispatched, we will cancel it and process a full refund in the original method of payment.
Refund Eligibility
If you are unsatisfied with your order, you may be eligible for a refund. Refund requests must be made within 24 hours of the time of delivery or pickup. Eligibility for refunds will be determined by the following criteria:
- Wrong item delivered
- Item is not as described on the menu
- Food items that are spoiled or not fresh
To submit a refund request, please contact us with your order details, the issue encountered, and any supporting evidence such as photographs.
Refund Process
Upon receipt of your refund request, our team will inspect and validate the claim. If your refund is approved, it will be processed within 7 business days. Refunds will be issued to the original method of payment. Depending on your card issuer's policies, it may take a certain number of days for the refund to reflect in your account.
Non-refundable Items
Please note that certain items may not be eligible for refunds:
- Gift cards
- Customized items
- Non-ic beverages (soft drinks or lemonades) once the order is completed
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at slicebreaddaily.sbs and send your item to: 00184, Italy, Rome, Pizzeria Via Napoli.
Shipping To Return Your Product
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at slicebreaddaily.sbs or by mail using the details provided below:
00184, Italy, Rome, Pizzeria Via Napoli
Last Updated: April 1, 2023